Frequently Asked Questions

🛍️ What does WZLCD LLC sell?

WZLCD LLC is an online store offering a growing selection of physical, print-on-demand, personalized, and digital products.

Our collection may include:

• T-shirts.

• Hoodies and sweatshirts.

• Apparel and accessories.

• Print-on-demand merchandise.

• Personalized and custom products.

• Seasonal and lifestyle designs.

• Digital designs and downloadable files.

• Other products added to our store over time.

Please review the individual product page for the exact specifications, available options, delivery method, and other information applicable to your purchase.

👕 How are your physical products made?

Many of our physical products are produced through trusted print-on-demand fulfillment partners.

This means an item may be produced specifically after your order is placed rather than being stored as pre-produced inventory.

Depending on the product, production may include printing, personalization, quality checks, packaging, and preparation for shipment.

⏳ How long does production take?

Typical production time for applicable print-on-demand products is:

1–3 business days

Production time is separate from shipping transit time.

Production may occasionally take longer during holidays, unusually high order volumes, or circumstances outside our reasonable control.

🚚 How long does shipping take?

After production is completed, typical estimated shipping times are:

USA Shipping: 3–7 business days
International Shipping: approximately 1–2 weeks

These are estimated transit times and are not guaranteed delivery dates.

Your total delivery time generally consists of:

Production Time + Shipping Transit Time

For example, a U.S. print-on-demand order will typically require 1–3 business days for production, followed by approximately 3–7 business days in transit.

📦 How much does shipping cost?

Shipping charges are calculated or displayed during checkout based on the products in your order and applicable shipping options.

Eligible orders of $75 or more may qualify for free shipping, subject to the conditions displayed during checkout.

The final shipping charge, if any, will be shown before you complete payment.

Digital-only products do not require physical shipping.

📍 Will I receive tracking information?

Tracking information is provided for eligible physical shipments when available.

Once your order has been fulfilled and shipped, tracking details may be sent to the email address provided during checkout or made available through your customer account.

Please allow some time after shipment for the carrier's tracking system to update.

📬 What should I do if my tracking has not updated?

Tracking information may occasionally take time to update after a shipping label is created or a package is transferred to the carrier.

If your tracking has not updated for an unusually long period or your order appears significantly delayed beyond the estimated delivery timeframe, please contact our customer-support team with your order number.

We will review the available shipment information and assist you where appropriate.

🌍 Do you ship internationally?

International shipping may be available to supported destinations.

Typical estimated international shipping time after production is approximately:

1–2 weeks

International delivery times can vary depending on destination, carrier operations, customs processing, local postal services, holidays, and other circumstances outside our reasonable control.

Any applicable shipping options and charges will be displayed during checkout.

🛃 Are customs duties or import taxes included?

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are separate from the product and shipping charges collected by WZLCD LLC and may be the customer's responsibility.

Customs requirements vary by country.

🎨 Do you offer personalized products?

Selected products may offer personalization or customization.

Depending on the product, you may be able to customize:

• Names.

• Dates.

• Numbers.

• Text.

• Selected design elements.

• Other options displayed on the product page.

Please carefully review all personalization information before placing your order.

Because personalized products may enter production shortly after an order is submitted, changes may not be possible after production begins.

📏 How do I choose the correct size?

For apparel, please review the size guide displayed on the applicable product page before ordering.

Sizing may vary depending on the specific product or garment.

If you prefer a more relaxed or oversized fit, follow any sizing recommendations provided on the product page.

Customers are responsible for selecting the appropriate size before completing an order.

🎨 Will the printed color look exactly like my screen?

We make reasonable efforts to present product images and designs accurately.

However, slight differences may occur because of:

• Screen brightness and settings.

• Device displays.

• Fabric color.

• Printing processes.

• Material characteristics.

• Production variations.

Minor differences that are normal characteristics of printing or display technology do not necessarily indicate a defective product.

🔄 Can I change my size, color, or order details after ordering?

Please contact us as quickly as possible if you need to change an order.

If production has not started, we may be able to assist with certain changes.

However, because many products are made-to-order and may enter production shortly after payment confirmation, we cannot guarantee that an order can be modified once it has been submitted.

Always verify your size, color, quantity, shipping address, and personalization details before completing checkout.

❌ Can I cancel my order?

Cancellation may be possible if your physical order has not yet entered production or fulfillment.

Because print-on-demand and personalized products may begin production shortly after payment confirmation, the cancellation window can be limited.

Once production has started, cancellation may no longer be possible.

Digital products may also have different cancellation conditions once delivery or download access has begun.

Please review our Order Cancellation Policy for complete information.

↩️ Do you accept returns?

Eligible physical products are covered by our 30-day return policy, subject to the conditions in our Return & Refund Policy.

If your product arrives:

• Damaged.

• Defective.

• Incorrectly printed.

• Different from what you ordered because of our error.

• Materially different from the applicable product description.

Please contact us and provide your order information and supporting photos where appropriate.

After verification, we may provide an appropriate solution such as a replacement, refund, or eligible return.

🆓 Is return shipping free?

When a return is required because of a verified error or qualifying problem on our side, eligible return shipping will be provided at no cost to the customer.

Examples may include:

• Receiving the wrong product.

• Receiving the wrong size or color compared with what was ordered.

• A damaged product.

• A manufacturing defect.

• A significant printing defect.

• Another verified fulfillment error attributable to us.

If the correct product was delivered as ordered and the return is requested because of a customer choice or mistake, the customer may be responsible for applicable return costs.

Please contact us before sending any product back so we can provide the appropriate instructions.

👕 What if I ordered the wrong size or color?

Customers are responsible for reviewing and selecting the correct size, color, quantity, and other product options before completing checkout.

If you received exactly what you ordered but selected the wrong size or color, this is generally considered a customer-selection issue rather than a fulfillment error.

Return or exchange eligibility may depend on the type and condition of the product, and applicable return shipping costs may be the customer's responsibility.

Personalized or custom-made products may have additional restrictions.

Please review our Return & Refund Policy for complete details.

📸 What if my product arrives damaged or defective?

Please contact us as soon as possible and provide:

• Your order number.

• Email address used during checkout.

• Description of the problem.

• Clear photos showing the issue.

• Photos of the packaging when relevant.

We will review the information and, when the issue qualifies under our policy, provide an appropriate resolution.

Please do not return an item without first receiving return instructions from us.

📦 What if I receive the wrong product?

If we send you a product different from what you ordered, please contact us promptly.

Provide your order number and clear photos of the item received.

After verifying the issue, we will work to provide an appropriate resolution, which may include a replacement, refund, or return at no cost to you where applicable.

🏠 What if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately.

We may be able to update the address if production or fulfillment has not progressed too far, but changes cannot be guaranteed.

Once an order has been shipped, we may be unable to redirect it.

Additional shipping or replacement costs resulting from an incorrect customer-provided address may be the customer's responsibility, subject to applicable law.

💻 Do you sell digital products?

Yes. In addition to physical merchandise, WZLCD LLC may offer digital products.

These may include:

• PNG files.

• SVG files.

• Printable artwork.

• Digital graphics.

• Templates.

• Design downloads.

• Other digital content.

Digital products are delivered electronically and do not require physical shipping.

Please review each digital product page for the applicable file format, licence, usage conditions, and included content.

⬇️ How will I receive a digital product?

Digital products are normally made available electronically after successful payment confirmation.

Depending on our current delivery system, access may be provided through:

• The order-confirmation page.

• Your customer account.

• The email address provided during checkout.

• A download link.

If you experience a legitimate delivery or file-access problem, please contact customer support.

🔗 Can I share or resell digital products?

Your permitted use depends on the licence provided with the specific digital product.

Unless the product expressly includes commercial, resale, or redistribution rights, purchasing a digital file does not automatically give you the right to resell, redistribute, share, or claim ownership of the design.

Please review the applicable product page and licence terms before using a digital product commercially.

💳 Which payment methods do you accept?

Depending on your country, device, browser, currency, and payment-provider availability, payment methods may include:

• Major credit cards.

• Major debit cards.

• Apple Pay.

• Google Pay.

• PayPal.

• Other payment methods displayed during checkout.

The payment options shown at checkout are the methods currently available for your transaction.

🔐 Is my payment information secure?

Payments are processed through established third-party payment providers using secure checkout systems.

WZLCD LLC does not ask customers to send complete card numbers, card security codes, payment-account passwords, or digital-wallet login credentials through email, telephone, or our contact form.

Always make sure you are shopping on www.wzlcd.com before entering payment information.

❌ Why was my payment declined?

Payments may be declined because of:

• Incorrect billing information.

• Insufficient funds or credit.

• Expired payment methods.

• Bank security controls.

• International-payment restrictions.

• Fraud-prevention checks.

• Additional verification requirements.

• Temporary technical issues.

Please verify your information, contact your bank or payment provider, or try another payment option displayed during checkout.

💰 Will I be charged additional fees?

Your product price, applicable shipping charges, discounts, and taxes collected by us will be displayed during checkout.

Your bank, card issuer, payment provider, or digital-wallet provider may independently charge fees such as:

• Currency-conversion fees.

• Foreign-transaction fees.

• Bank fees.

International physical shipments may also be subject to customs duties or import charges imposed by the destination country.

⭐ Can I leave a review?

Where reviews are available, customers may submit honest feedback based on their genuine experience.

Reviews must not contain spam, unlawful material, abusive content, unauthorized advertising, personal information belonging to another person, or content that infringes third-party rights.

We may moderate or remove content that violates our Terms of Service or website policies.

💬 How can I contact customer support?

Our customer-support team can assist with:

• Orders.

• Shipping and tracking.

• Product questions.

• Damaged or incorrect products.

• Returns and refunds.

• Payment issues.

• Personalized orders.

• Digital-product access.

• General store questions.

When contacting us about an order, please include your order number and the email address used during checkout.

📩 Contact & Company Information

This online store is owned and operated by WZLCD LLC.

Legal Business Name: WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA

Email: contact@wzlcd.com

Phone: +1 (505) 523-2301

Website: www.wzlcd.com

Customer Support: www.wzlcd.com/pages/contact-us