Refund policy

Last Updated: August 19, 2026

At WZLCD LLC, we want you to be satisfied with your purchase. Because our store offers physical products, print-on-demand merchandise, personalized products, accessories, and digital products, return and refund eligibility may vary depending on the type of product and the reason for the request.

Please review the policy below before requesting a return, replacement, or refund.

🔄 30-Day Return Policy

Eligible physical products may be returned within 30 days of delivery.

To be eligible for a return, the item must generally be:

• In the same condition in which it was received.

• Unworn and unused, except as reasonably necessary to inspect the product.

• Free from damage caused after delivery.

• Returned with original packaging or included accessories when applicable.

• Accompanied by proof of purchase or your order number.

Please contact us before sending any product back. Returns sent without prior authorization or return instructions may not be accepted.

📦 Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives and contact us as soon as possible if:

• The product arrived damaged.

• The product has a manufacturing or printing defect.

• You received the wrong product.

• You received a different size or color from what you ordered.

• Part of your order is missing.

• The product materially differs from what was ordered.

Please provide your order number, a description of the issue, and clear photos of the product and packaging when applicable.

Once the issue has been verified, we may provide an appropriate resolution, including a replacement, reprint, return, or refund.

When a return is required because of a verified error on our side or that of our fulfillment partner, WZLCD LLC will cover the approved return shipping cost.

👕 Customer Size, Color, or Ordering Mistakes

Customers are responsible for reviewing product descriptions, available options, measurements, and size guides before placing an order.

If the product delivered correctly matches the order you placed, but you:

• Selected the wrong size.

• Selected the wrong color.

• Ordered the wrong product or variation.

• Entered incorrect order information.

• Changed your mind.

• No longer want or need the product.

• Prefer another style, size, or color.

you may request a return within the applicable 30-day return period, provided the product meets our return conditions.

In these circumstances, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable when the correct product was delivered as ordered, except where otherwise required by applicable law.

💰 Refunds

Once we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

If approved, the applicable refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card issuer, PayPal, or other payment provider to process and post the refund.

Shipping or payment-processing charges may be non-refundable where permitted by applicable law and when those charges are retained by independent service providers.

🔁 Exchanges

If you would like to exchange an eligible physical product for another size, color, or variation, please contact us before returning the item.

When an exchange is requested because we sent an incorrect or defective product, we will provide an appropriate solution at no additional return-shipping cost to you.

When an exchange results from a customer selection or change of preference, the customer may be responsible for applicable return and reshipping costs.

🎨 Personalized & Custom Products

Personalized and custom-made products are produced specifically according to the information submitted with your order.

Because these products are made specifically for you, they are generally not eligible for return or refund due solely to a change of mind, incorrect customer-submitted information, or personal preference.

This may include customer-selected or customer-submitted:

• Names or text.

• Images or photographs.

• Artwork or designs.

• Colors.

• Sizes or product options.

• Other personalization instructions.

If we produce a personalized product incorrectly compared with the information submitted with your order, or the product arrives damaged or defective, please contact us.

After verification, we may provide a replacement, reprint, refund, or another appropriate resolution.

🖨️ Print-on-Demand Products

Many of our apparel and merchandise products—including T-shirts, hoodies, sweatshirts, and other items—may be produced specifically after an order is placed through our trusted print-on-demand production partners.

If a print-on-demand product arrives damaged, defective, misprinted, or different from what you ordered because of a verified production or fulfillment error, we will work with you to resolve the issue.

Customer ordering mistakes, including selecting an incorrect size, color, or variation, remain the customer's responsibility.

💻 Digital Products & Downloads

Our store may also offer digital products, including downloadable designs, graphics, artwork, printable files, and other digital content.

Because digital products cannot physically be returned after delivery, digital purchases are generally considered final once the file has been successfully delivered, downloaded, or accessed, except where otherwise required by applicable law.

A refund, replacement file, or other resolution may be considered when:

• You were charged more than once for the same order.

• You received a different digital product from the one purchased.

• The supplied file is corrupted, incomplete, or unusable.

• A verified technical issue prevents access to the purchased file.

• The digital product is materially different from its description.

• A refund is required under applicable consumer-protection law.

Whenever possible, we may first provide a corrected file, replacement download link, or technical assistance.

🚫 Digital Product Refund Exceptions

Digital-product refunds are generally not available when:

• The file has already been successfully downloaded or accessed and there is no defect.

• You changed your mind after receiving the digital product.

• You purchased the wrong product without reviewing its description.

• You no longer need the digital product.

• You found a similar product elsewhere at a different price.

• You did not review the file format, compatibility, description, or included content before purchasing.

• The file has already been copied, shared, distributed, or otherwise used.

• The issue is based solely on personal preference rather than a defect or material difference from the description.

These limitations do not apply where a refund or other remedy is required by applicable law.

🛠️ Digital Product Technical Problems

If you experience a problem accessing a digital purchase, please:

• Confirm that your internet connection is working.

• Try downloading the file again.

• Use an updated internet browser.

• Confirm that you have compatible software for the provided file format.

• Check your order-confirmation email and customer account.

• Contact our customer-support team for assistance.

If the issue remains unresolved, we will investigate and provide an appropriate solution.

🚫 Non-Returnable Items

Subject to applicable law, certain products may not be eligible for return, including:

• Digital products that have already been successfully accessed or downloaded.

• Personalized or custom-made products when there is no verified production error or defect.

• Products damaged through misuse or improper care after delivery.

• Products showing substantial wear or use.

• Products returned outside the applicable return period.

• Items identified as final sale where legally permitted.

This does not limit rights relating to defective, damaged, misrepresented, or incorrectly supplied products that cannot legally be excluded.

📏 Apparel Sizing

For clothing such as T-shirts, hoodies, sweatshirts, and other apparel, please review the applicable size guide before ordering.

Sizing and measurements may vary depending on the product.

If we send a different size from the size shown on your order, we will take responsibility for resolving the issue.

If the correct size was delivered but does not fit as expected, the return will generally be treated as a customer-choice return, and the customer will be responsible for applicable return shipping costs.

📝 How to Request a Return or Refund

To request a return, replacement, or refund, please contact WZLCD LLC and include:

• Your full name.

• The email address used during checkout.

• Your order number.

• The product concerned.

• A clear explanation of the issue.

• Photos of the product and packaging when reporting damage, defects, or an incorrect order.

• Screenshots or error messages when reporting a digital-product problem.

Providing complete information will help us review your request more efficiently.

📍 Return Instructions

Please contact us before returning any physical product.

Do not automatically return an order to the business address displayed on our website or to the address printed on the original package.

Because our products may be produced or fulfilled through different production and fulfillment partners, the appropriate return destination may vary depending on the order.

Our customer-support team will provide the applicable return instructions after reviewing your request.

⏳ Refund Processing

Approved refunds will be returned to the original payment method.

The time required for a refund to appear in your account depends on your bank, credit card issuer, PayPal, or other payment provider.

We are not responsible for additional processing delays imposed by independent financial institutions or payment providers.

🔐 Unauthorized or Suspicious Transactions

If you believe an order was placed without your authorization, please contact us immediately with the relevant order information.

We may request additional information to verify the transaction and protect the account.

You may also need to contact your bank, credit card issuer, or payment provider directly.

⚖️ Consumer Rights

Nothing in this Return & Refund Policy excludes, limits, or restricts any consumer rights or remedies that cannot legally be waived under applicable law.

Where applicable law provides customers with additional cancellation, refund, replacement, warranty, or withdrawal rights, those rights will continue to apply.

🔄 Policy Updates

We may update this Return & Refund Policy to reflect changes in our products, fulfillment methods, business practices, or legal obligations.

The version applicable to an order will be determined in accordance with applicable law.

📩 Contact & Company Information

This store is operated by WZLCD LLC.

Company Name: WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA

Email: contact@wzlcd.com

Phone: +1 (505) 523-2301

Customer Support:
https://www.wzlcd.com/pages/contact-us