Last Updated: August 19, 2026
📌 Order Cancellation Policy
This Order Cancellation Policy explains when orders placed with WZLCD LLC may be cancelled.
Our store offers physical products, print-on-demand merchandise, personalized products, accessories, apparel, and digital products.
Because some physical products are made to order and some digital products may be delivered immediately, the ability to cancel an order depends on the product type and the status of the order.
Submitting a cancellation request does not guarantee that an order can be cancelled.
📦 Physical & Print-on-Demand Orders
Many physical products sold by WZLCD LLC are produced specifically after an order is placed.
These products may include:
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T-shirts.
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Hoodies.
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Sweatshirts.
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Apparel.
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Accessories.
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Print-on-demand merchandise.
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Personalized or custom products.
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Other physical products displayed on our website.
We may begin processing an order shortly after successful payment.
If you wish to cancel a physical-product order, please contact us as soon as possible.
An order may generally be eligible for cancellation when:
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Payment has not yet been completed or confirmed.
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The order has not entered production.
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Fulfillment has not begun.
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The product has not been shipped.
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A shipping label or fulfillment process has not progressed beyond the point where cancellation is reasonably possible.
Once production or fulfillment has begun, cancellation may no longer be possible.
⏳ Made-to-Order Products
Because many of our physical products are made specifically after purchase, production may begin shortly after payment confirmation.
Once a print-on-demand product enters production, we may already have incurred production costs and may be unable to stop the fulfillment process.
For this reason, customers should carefully review the following before completing checkout:
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Product.
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Quantity.
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Size.
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Color.
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Design.
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Shipping address.
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Personalization details, when applicable.
If your order has already entered production when we receive your cancellation request, we may be unable to cancel it.
🎨 Personalized & Custom Orders
Personalized and custom products may be particularly difficult to cancel once production begins because they are created according to customer-submitted specifications.
Customers are responsible for reviewing personalization information before placing an order, including applicable:
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Names.
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Text.
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Dates.
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Images.
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Colors.
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Sizes.
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Design selections.
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Other customization instructions.
If you notice an error after placing your order, please contact us immediately.
We will make reasonable efforts to assist when production has not yet begun, but changes or cancellations cannot be guaranteed.
Once a personalized product has entered production, the order generally cannot be cancelled because of an error in personalization information submitted by the customer, subject to applicable law.
🚚 Orders That Have Already Shipped
Once an order has been shipped, it can no longer be cancelled.
If you no longer want the product after it has shipped or been delivered, any available return options will be determined according to our Return & Refund Policy.
Shipping charges already incurred may not be refundable where permitted by applicable law.
Please do not refuse a delivery or independently return a package without reviewing our Return & Refund Policy or contacting customer support for instructions.
✏️ Order Changes
If you need to change an order rather than cancel it, please contact us as soon as possible.
Possible changes may include:
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Shipping address.
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Size.
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Color.
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Product variation.
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Personalization details.
Changes are not guaranteed.
Once production, fulfillment, or shipping has begun, we may be unable to modify the order.
If a requested change requires additional production, fulfillment, or shipping costs, the customer may be responsible for those costs when the original order information was submitted correctly and the change was requested by the customer.
💻 Digital Product Cancellations
Our store may also sell digital products such as:
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Downloadable designs.
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PNG files.
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SVG files.
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Printable artwork.
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Graphics.
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Templates.
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Other downloadable digital content.
Because digital products may be delivered or made accessible shortly after successful payment, the cancellation period may be very limited.
A digital order may generally be eligible for cancellation when:
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Payment has not yet been completed or confirmed.
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The order remains pending.
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Digital access has not been provided.
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The digital file has not been accessed or downloaded.
Once digital delivery or access has begun, the order generally cannot be cancelled.
Requests involving an already delivered digital product will instead be reviewed under our Return & Refund Policy and applicable law.
🔁 Duplicate or Accidental Orders
If you accidentally place the same order more than once, please contact us promptly.
Please provide:
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Your full name.
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Email address used during checkout.
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Relevant order numbers.
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Products involved.
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Explanation of the issue.
We will review the order and payment records.
A verified duplicate charge or duplicate order may qualify for cancellation or refund when appropriate under our Return & Refund Policy and applicable law.
❌ Customer Ordering Errors
Customers are responsible for reviewing their order before completing checkout.
Examples of customer ordering errors may include:
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Selecting the wrong size.
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Selecting the wrong color.
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Ordering the wrong product.
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Selecting the wrong quantity.
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Entering incorrect personalization details.
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Providing an incorrect or incomplete shipping address.
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Changing your mind after production has begun.
If you notice an error, contact us immediately.
If production has not begun, we may be able to modify or cancel the order.
If the product has already entered production or fulfillment, cancellation or modification may no longer be possible, and any resulting replacement, production, return, or shipping costs may be the customer's responsibility where permitted by applicable law.
🏭 Errors Caused by Us or Our Fulfillment Process
If an order contains an error attributable to WZLCD LLC or our fulfillment process, such as:
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The wrong product was sent.
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The wrong size was sent compared with the confirmed order.
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The wrong color was sent compared with the confirmed order.
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The product contains a verified manufacturing defect.
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The product is damaged.
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The print is defective or materially incorrect.
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Items are missing from the order.
the issue will be reviewed under our Return & Refund Policy.
Eligible verified cases may qualify for a replacement, refund, return, or another appropriate resolution.
💳 Approved Cancellations
When an order is successfully cancelled after payment has already been captured, any approved refund will normally be returned to the original payment method.
The time required for the refund to appear may depend on your:
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Bank.
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Card issuer.
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PayPal account.
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Payment provider.
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Payment method.
Processing times are controlled partly by independent financial institutions and may vary.
Independent currency-conversion, banking, or transaction charges retained by third parties may not be refundable where permitted by applicable law.
🚫 Declined or Failed Payments
An order with a declined or failed payment is generally not considered successfully completed and normally does not require cancellation.
A temporary authorization may nevertheless appear on your account.
Temporary payment authorizations are generally controlled and released by the relevant bank, card issuer, or payment provider.
Please review our Billing Terms & Conditions for additional payment information.
🛠️ Product or Delivery Problems Are Not Automatic Cancellations
A production delay, shipping delay, missing tracking update, damaged product, incorrect product, or other fulfillment problem does not automatically mean an order has been cancelled.
Please contact our customer-support team so that we can investigate the issue and determine an appropriate resolution.
Depending on the circumstances, we may:
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Correct an order before production where possible.
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Provide updated fulfillment information.
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Investigate shipping or tracking.
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Replace an eligible defective or incorrect product.
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Provide return instructions.
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Issue an eligible refund.
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Provide another appropriate resolution.
📝 How to Request a Cancellation
To request cancellation or modification of an order, please contact WZLCD LLC as quickly as possible through our customer-support page.
Please include:
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Your full name.
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Order number.
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Email address used during checkout.
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Product involved.
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Requested cancellation or modification.
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Reason for the request.
We will review the order's payment, production, fulfillment, shipping, or digital-delivery status before confirming whether cancellation is possible.
Do not consider an order cancelled until you receive confirmation from WZLCD LLC.
⚖️ Consumer Rights
Nothing in this Order Cancellation Policy excludes, limits, or restricts cancellation, withdrawal, return, refund, payment, warranty, or consumer rights that cannot legally be waived.
Where mandatory applicable law provides customers with greater rights than this policy, those mandatory legal protections will apply.
🔄 Policy Updates
We may update this Order Cancellation Policy to reflect changes in our:
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Products.
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Production processes.
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Fulfillment partners.
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Shipping procedures.
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Digital-delivery methods.
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Checkout process.
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Payment services.
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Business practices.
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Legal obligations.
The revised version will be published on this page with an updated “Last Updated” date.
📩 Contact & Company Information
This online store is operated by WZLCD LLC.
Legal Business Name: WZLCD LLC
Business Address:
1209 MOUNTAIN ROAD PL NE, STE N
ALBUQUERQUE, NM 87110, USA
Email: contact@wzlcd.com
Phone: +1 (505) 523-2301
Website: www.wzlcd.com
Customer Support:
www.wzlcd.com/pages/contact-us